Envoi Delivery Policies (envoinow.com)
1. General Information
Orders must be placed before 2 PM in order for your order to qualify for same day delivery. Any order placed after this time will default to next day delivery from Envoi. Envoi is not able to deliver to P.O Boxes or business addresses as packages are delivered in the evening.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in the Kitchener and Waterloo Regions. Any shipments outside of this region are not available at this time.
3. Delivery Time
You will be sent a text message when your delivery is on the road. Envoi cannot guarantee a specific time of delivery as weather and traffic conditions change the time in which your order will arrive. Unless there are exceptional circumstances, Envoi makes every effort to deliver your order the same business day of the date of your order as long as it is placed before the cut-off time. Business day means Monday to Friday, except holidays. Cut-off time means orders placed before 2 PM. Please note Envoi does not ship on Saturdays or Sundays.
4. Delivery Instructions
Please make sure to provide instructions if you live in an apartment or other living complex such as apartment number, buzzer code, contact phone number, and/or special instructions for proper delivery.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately 1-866-693-6864.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org or chat with us at www.envoinow.com