Return Policy

Return Policy

All sales are final on SALE items.

All BricksandBonds.ca Gift Certificates are non-refundable.

Return Procedure

We are happy to accept returns for items within 10 days of order delivery. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. BricksandBonds.ca will not be responsible for processing and returning any items worn or with stains.

Any merchandise electronic in nature which has been opened and/or used cannot be returned unless the unit was received defective from BricksandBonds.ca. Shipping & handling is not refundable for returns.

Returned items must have the original packaging; tags attached and must be accompanied with a copy of the receipt. We offer you the options of store credit, exchange or refund.

Returns will be processed after the warehouse has inspected such items and declares the items are in their original condition. Please allow 7 - 14 business days from when it is received for your return to be processed. Refunds are credited to the original form of payment.

To return merchandise, email us at customercare@bricksandbonds.ca to obtain a Returned Authorization Number and proper return mailing labels.

Customers are responsible for all additional shipping costs for returns and exchanges. BricksandBonds.ca does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to BricksandBonds.ca. We highly recommend customers ship the returned items with a tracking number. Once a Returned Authorization Number is processed, the items must be shipped back to us immediately.

All domestic packages need to be received within 1 week of the date stated on their Returned Authorization. All International packages need to be received within 2 weeks of the date stated on their Returned Authorization.

Mail return items to:

BricksandBonds.ca
Attn: Returns
13 King Street North,
Waterloo, Ontario. Canada. N2J 2W6


*Be sure to include your Return Authorization Number on the package.

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